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Director of Client Services

Type of role:
Director of Client Services
Rate:
Location:
Remote
Placement type:
Full-time (W-2)
Hours per week:
40
Length of role:
Long-term
Industry:
Marketing
Sales
Tech needs:
GSuite
Excel
Asana
Basecamp
Alignment with Prowess mission:
More about the company:
Marketing company out of Austin, TX--work for clients consists of brand strategy, marketing services, and market research.
Responsibilities:
Overview Leading a team of account managers and project managers, the Director of Client Services will grow the business through a commitment to engage strategically with clients and projects, identify and mitigate potential bottlenecks and escalations, and build and maintain love-love relationships with clients to create Irrational Loyalty. Long-term, this role will evolve to include taking on account managers and project managers as direct reports. Requirements • Bachelor’s degree in a marketing-related field • 1-3 years’ experience in the role of an account executive, senior account executive, or client relationship manager in a marketing agency environment • Advanced customer service and interpersonal skills • Strong, proactive problem-solving and conflict resolution skills • Effective written and oral communication skills with the ability to think on one’s feet • Strong knowledge of the industry with ongoing awareness of current trends, opportunities, and threats • Proactive, reliable, and able to think and work independently and as part of a team to accomplish objectives • Ability to think strategically and understand the “big picture” for clients and projects
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